SEMINOLE COUNTY SHERIFF'S OFFICE
COMMUNICATIONS CENTER MANAGER
DOWNLOAD THE PRE-SCREEN QUESTIONNAIRE HERE
The Seminole County Sheriff's Office mission is to enhance the quality of life by reducing crime and the fear of crime throughout Seminole County. The Communications Division has an essential role in carrying out our mission; to provide quality service to our citizens and the law enforcement officers we serve.
Under the leadership of the Communications Director, the Communications Manager will assist in managing a consolidated dispatch center with over 100 employees who process approximately 750,000 calls for service per year.
We are looking for someone who understands and demonstrates by example the critical nature of services provided and its impact on the community.
Do you have strong management skills and abilities necessary to oversee multiple complex projects and personnel? Are you a strategic thinker? Do you enjoy a fast-paced, high performance environment? Do you thrive under pressure?
If so and you want to be part of a dynamite team, please apply! As a leader of the Communications Division, you will:
The annual salary range for this exempt managerial position for Communications Manager is $67.600 - $90.072, depending on applicable experience.
Pre-screen questionnaires are being accepted until position is filled.
- Provide consistent, ethical, professional direction to assigned employees and support various functions in the organization
- Help drive positive change and maturation throughout the organization
- Provide quality assurance reviews to ensure best practices of call handling and processing
- Develop and coordinate training programs, and provide training to newly hired personnel
- Assign tasks and monitoring efforts during Florida Department of Law Enforcement (FDLE) audits
- Prepare and monitor the division budget
- Represent the division during meetings, as designated
- Creates an environment that encourages and rewards teamwork, collaboration, and encourages employee engagement
Minimum qualifications for the position listed above include the following:
All candidates must fully complete and submit a pre-screen questionnaire which can be secured by clicking here or by visiting the Seminole County Sheriff’s Office Information Desk located at 100 Eslinger Way, Sanford, Florida 32773. The pre-screen questionnaire may be submitted via email to firstname.lastname@example.org or by hand delivering to the Information Desk.
- Applicants must have a valid Florida Driver’s License
- Bachelor’s degree in Criminal Justice, Information Systems, Public Administration or other.
- 5 years or more combination of education, training and experience in Communications
- Obtain Public Safety Telecommunications certification within one year
- Exceptional organizational skills and project management ability
- Strong interpersonal skills, to include the ability to work one on one or in a group environment and provide productive counseling to employees as necessary
- Strong public speaking and presentation skills
- Possess excellent verbal and written communication skills
Each applicant must have a Background Investigation Waiver (included with the pre-screen questionnaire) which must be notarized. Failure to submit this document with your pre-screen questionnaire will disqualify your application. Any costs associated with the completion of this form are the responsibility of the applicant. The Sheriff’s Office does not provide notary service for this form.
Successful applicants will be required to complete and submit an employment application which will be provided to the applicant by Human Resources. The applicant will then submit to a thorough background investigation, which includes; but not limited to, past employment/education verification, driver’s license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the pre-screen questionnaire or employment application will disqualify your application.
The background investigation process may take 3-6 months depending upon the complexity of the applicant’s background. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening.
Candidates for employment must comply with the Body Ornamentation policy which includes tattoos, brands, intentional body/tongue piercing (not including normal piercing of the earlobe for earrings) or mutilation and dental ornamentation. “Visible” is defined as body ornamentation that is visible on the arm below the sleeve of a short sleeve or golf-style shirt or above the collar of a short sleeve or golf-style shirt. Any visible body ornamentation must be disclosed at the time of application.
Applicants who are not selected for employment will receive written notification from Human Resources, to include justification based on the following disqualifiers: negative background, failure to meet minimum qualifications as outlined in the specific job description, or any additional information discovered during the interview process. Applicants will be eligible to reapply with the Seminole County Sheriff’s Office after one year from the date of notification.
Please direct any questions to:
Seminole County Sheriff’s Office
Human Resources Division
100 Eslinger Way
Sanford, FL 32773
The Sheriff’s Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer.